Refund Policy
Effective Date: April 26, 2025
1. Eligibility for Refunds
- All refund requests must be submitted within 7 calendar days of your purchase or payment.
- Refunds are granted only if the service has not been delivered as described or is demonstrably defective.
- Once a service has been fully rendered (e.g. work files delivered, project marked complete), no refund will be issued.
2. How to Request a Refund
- Email our support team at support@brickpay.in with:
- Your full name and account email
- Transaction ID or order number
- Reason for refund
- Any supporting documentation (screenshots, communications)
- We will acknowledge receipt within 2 business days and may request additional information.
3. Refund Processing & Timeline
Once approved, refunds will be processed within 5–10 business days via the original payment method. Processing times may vary depending on your bank or payment provider.
4. Non-Refundable Items
- Third-party fees, transaction charges, or currency conversion costs.
- Any portion of a project that has been delivered and accepted.
- Fees for expedited services once work has begun.
5. Partial Refunds
In cases where only part of a service is affected, we may issue a partial refund proportional to the undelivered portion.
6. Modifications to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted here with a revised “Effective Date.” Your continued use after changes constitutes acceptance.
7. Contact Us
If you have any questions or concerns regarding refunds, please contact:
Edith Robotics Solutions Pvt Ltd
Email: support@brickpay.in
Address: 51/B, Pavitranagar, Opp. Cadila Lab, Ghodasar, Ahmedabad – 380050, Gujarat, India